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Frequently Asked Questions

Dec 14, 2020

How do I file an insurance claim to cover roofing services?

To submit a claim, you can contact your insurance company through a simple phone call. A representative of your insurance company will collect necessary information about your roof damage, and the representative will assign an insurance adjuster to visit your home/business to inspect your roof.

To receive assistance from us, you must contact us when the insurance adjuster calls to schedule an appointment. Austin Roof Specialists will act as your advocate to ensure that you receive proper coverage. Frequently, We agree with the adjuster. However, in many cases, Austin Roof Specialists presence has made the difference between the extent of coverage received.** We have helped thousands of customers successfully file an insurance claim or increase the amount of coverage received. For information on roofing insurance, see our article on how insurance claims work. If you have a specific insurance situation that you would like to ask us about, contact us.

What roofing services can my insurance cover?

The types of roofing services or extent of coverage will vary based on your specific insurance policy, as well as on the specific circumstances related to the damage on your roof. Under the right circumstances, your insurance can cover any roofing service included in your policy, such as roof repair, roof replacement, roof inspections, skylight repair, skylight replacement, painting jobs, roof coating, roof cleaning, siding and exterior paint work. If you are unsure of which roofing services are covered by insurance, call your insurance provider to obtain the specifics of your plan. Note: your insurance company CANNOT penalize you for submitting a claim when an extreme weather event, such as a hail storm or wind storm damages your roof. By law, in cases of extreme weather events, your insurance company must pay for the fair market value of skilled labor and materials used for providing the roofing service to your home’s roof. For information on roofing insurance, see our article on how insurance claims work.

How long will my roof repair or roof replacement take?

Most roof repairs and roof replacements can be completed in a few days. However, certain circumstances such as extreme weather sometimes warrants a longer timeframe for completion. At Austin Roof specialists, we pride ourselves in surpassing industry standards and delivering roof repair and roof repair in the fastest possible time, while maintaining the utmost quality on all our services. Regardless of the situation, our professional roofers will not compromise on delivering you the highest quality roofing services.

What should I do to prepare for a roof repair or roof replacement?

A roof repair or roof replacement is something that every homeowner or business owner will have to do at some point. To provide you with the best quality service and finish as soon as possible, our roofers will need access to your roof until the roofing service is complete. For this reason, we advise our clients to ensure that our roofers have a clear area to do work on. It is usually wise to temporarily move outdoor furniture outside of the work area and to keep children from playing next to your home while our roofers are working. At Austin roof specialists, we respect your property and privacy. Our professional roofers take special care to minimize the work area, time taken and to be as clean as possible all while maintaining our high quality standards.

I have multiple estimates. How do I chose the best roofing contractor?

Roof repair and roof replacement is an important project with many moving parts and small details. For these reasons, it is essential to make a good judgement when it comes to selecting the best roofing contractor for you.

If you have multiple estimates from different roofing companies, it is important to consider the experience and reputation of the roofing company, the extent of the services offered in the estimate and any other ways in which the roofing company can help, such as in negotiating insurance. Errors with a roof repair or roof replacement can be extremely costly and cause other problems down the road. That’s why you should consider a high quality roofing service to be an investment in your home.

At Austin Roof Specialists, we do not propose a job unless we think we are the best roofer for you: in many cases we have to redirect customers that are outside our specialty. Our long time customers often find that after considering how much we helped them with insurance and how they have had no problems with their roof for years that choosing Austin Roof Specialists was a wise investment.

How much will a roof replacement cost?

The cost of roof replacement will vary depending on the build of your home, the material of your roof and whether you want a standard roof replacementor or have unique specifications. One thing to keep in mind is that a roof replacement is typically more expensive than a roof repair. However, if your roof is old or has sustained significant damage due to wind or hailstorms, not getting a roof replacement may lead to damage deeper in your home. In such cases, a roof replacement will likely save you money in the long term. If you don’t know whether a roof replacement is right for you, call us for a free estimate and roof inspection.

How much will a roof repair cost?

Like a roof replacement, the cost of a roof repair will vary depending on the build of your home and the material of your roof. It will also depend on the extent and complexity of the damage. A roof repair is an investment in protecting your home from further, more costly, damage. When selecting a roofing contractor please keep in mind it is wise to ensure that your roof is being repaired by an experienced roofing company. We have had many customers who came to us after another roofer had installed or “repaired” roofing components incorrectly. At Austin Roof Specialists, we get it right the first time!

What roofing material lasts the longest?

Roofing material is usually the largest factor in determining the lifespan of your roof. However, your roof’s lifespan can depend on a number of factors such as the design of your home or building, regional weather conditions and frequency of maintenance.

The longest lasting roofing material is slate or clay / concrete tile. Tile roofing systems made from clay, slate or tile usually outperform all other roofing materials.

Based on information from the National Association of Home Builders, here is a list of roofing material types based on the average expected lifespan:

  • Clay / concrete tile (100+ years)
  • Slate (60-150 years)
  • Copper (70+ years)
  • Metal (40-80 years)
  • Asphalt (30 years)
  • BUR / Built-Up Roofing (30 years)
  • Coal and Tar (30 years)
  • Wood (30 years)
  • Fiber Cement (25 years)
  • Asphalt Shingles – 3 tab (20 years)
  • Cellulose Fiber (20 years)
  • Modified Bitumen (20 years)
  • EPDM Rubber (15-25 years)
  • Simulated Slate (10-35 years)
  • TPO (7-20 years)
  • Aluminum coating (3-7 years)

Clay/concrete tile roofing is popular in high end homes because of its long lasting nature, as well as its rich aesthetic. If the tile roof is installed correctly, it can often withstand weather events such as hail damage. However, tile roofs still need regular maintenance and inspection and you should expect to conduct repair from time to time.

While clay/concrete tile roofs last the longest, this does not mean that they are best for your home. In many cases, the type of roofing available to you might depend on local building code requirements. Some roofs also have other advantages that go beyond Metal roofs, for example, reflect solar heat and can reduce cooling costs by 10-25%. For this reason, metal roofs are extremely popular on commercial roofs. If you need to replace your roof and you are trying to find the best roofing material for you, contact us for a free consultation.

What roofing shingles are the best quality?

Based on our experience, the best quality shingles are Owens Corning Duration Shingles. If you are conducting or thinking about conducting a roof replacement on your shingle roof, we often recommend this type of shingle material. Please keep in mind that the best material for your roof will depend on your unique situation. If you are trying to find the best roofing material for your roof replacement, contact us.

What roofing material is the most energy efficient?

The most energy efficient roofing materials are shingle roofing systems that have reflective coating. Metal roofs are by nature have a reflective property which causes them to reflect solar heat and can reduce heating costs by 10-25%. The quality of the roof replacement or roof repairs performed on your roof can also have a large impact on how energy efficient your roof is. Improperly installed roofs can cause a myriad of problems, and low energy efficiency is one of them. At Austin Roof Specialists, we pride ourselves in providing the highest standard of quality roofing.

Should I get roof coating? What type?

Roof coating can be a cost effective way to protect your roof from damage due to wind, rain and hail, as well as to increase energy efficiency. The type of roof coating that is best for your roof will depend on your needs, as well as your roof build. Roof coated should usually be avoided on certain types of roofs, such as asphalt shingles, as it interferes with the ability of water to dry on the shingle’s surface. If you have a residential or commercial property and are considering roof coating, give us a call.

What can I do to maintain my roof after a roof replacement or roof repair?

If you have just finished a roof replacement or roof repair, you may be wondering how to protect your roof during another hailstorm or prevent future leaks. The most important thing is to keeep your roof clean and conduct regular roof inspections to ensure that your roof maintains its integrity. If you are proactive in fixing small damage as it arises, you can avoid a large roof replacement project down the road. Further, if you worked with a high quality roofer and installed a high quality tile, metal or shingle roof, you can be more assured that your roof will stay in shape. However, there is nothing that can be done to prevent severe weather events or Acts of God and many customers find it helpful to secure an extended warranty.

Does Austin Roof Specialists have insurance?

Yes. On any roofing job that you undertake with us, you can be assured that you are doing business with a fully insured roofing contractor. Austin Roof Specialists has general liability and workman’s compensation insurance and meets all the insurance requirements for residential roofing work and commercial roofing projects. If your company has specific insurance requirements, give us a call. We only accept jobs that we are completely qualified for and able to provide high quality roofing work on.

Is Austin Roof Specialists licensed for commercial jobs?

Yes. Austin Roof Specialists is licensed, bonded and insured and we have completed many successful commercial roofing projects across Central Texas over the years. Our commercial roofing services include flat roof maintenance, roof repair, roof coating, TPO roofing, roof installation and more. Every commercial roofing job is unique. If you have specific bonding requirements or architectural considerations in mind, give us a call.

I have a unique issue that I can’t find help on. What should I do?

If you have an issue with your roof that you can’t seem to find any information on, call us. We have 49 years of experience in roofing and specialize in roof repair and roof replacement on tile, metal, shingle, concrete and flat roofs. Over the years, we have come across a wide variety of situations not only pertaining to the physical roof, but also to handling of insurance or other matters. If after understanding your issue we cannot help you, we will be completely upfront about it to save you time.

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